Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you request trash, recycling, or dumpster services, submit a quote or order form, or otherwise interact with us online, by phone, or by text message. By providing your information, you consent to the practices described in this policy.

We collect personal information you voluntarily provide, including:

• Contact Information: Name, address, phone number, and email address.
• Service Details: Information related to the services you request, such as dumpster rentals, delivery locations, can/cart requests, and waste types.
• Payment Information: Credit card or other payment details used for processing transactions.
• CRM Data: Information you provide through our Customer Relationship Management system, used to manage service requests and communication.

We use your personal data to:

• Schedule and deliver trash, recycling, and dumpster services.
• Communicate confirmations, updates, and reminders.
• Process payments and issue invoices.
• Improve services based on customer feedback.
• Manage data in our CRM for better efficiency and communication.
• Share promotional offers, if you opt in to receive them.

As part of our service, we may send you text messages (SMS/MMS) using an Application-to-Person (A2P) messaging system over a 10-digit long code (10DLC) for appointment reminders, delivery updates, service confirmations, and — only with your opt-in — promotional messages.

• Opt-In: By providing your mobile phone number on our order or quote forms and checking the consent box, you agree to receive service-related and (if selected) promotional text messages from Junker's Sanitation. Message frequency varies. Standard message and data rates may apply from your wireless carrier.
• Opt-Out: You may cancel any text message program at any time by replying STOP to any message. To request help, reply HELP. After opting out, you may receive one final confirmation message. Opting out of SMS does not opt you out of other communications such as email or phone calls.
• Carriers: We are not liable for delayed or undelivered messages, nor for any carrier fees associated with text messaging.

We do not sell or rent your personal information. We may share data in the following limited scenarios:

• Service Providers: With trusted partners such as payment processors, CRM vendors, and messaging providers who assist in operating our services.
• Legal Obligations: If legally required, or to protect our legal rights or ensure safety.

All third parties are contractually obligated to keep your data confidential and secure.

We use commercially reasonable security measures, including encryption and secure storage, to protect your personal data. However, no system can guarantee 100% security.

Our website may use cookies or similar tracking tools to improve user experience and site performance. You may adjust your browser settings to disable cookies, though some features may be affected.

You may opt out of certain communications or data storage:

• Emails/Promotions: Unsubscribe via the link in marketing emails.
• SMS/Texts: Reply STOP to any text message (see Section 4).
• CRM Data: Contact us to opt out of CRM tracking or remove your data (may affect service delivery).
• Full Data Deletion: You can request full data removal; we will comply where legally allowed.

We may share testimonials on our website or social media. If you prefer not to be featured, just let us know and we'll honor your request.

Our services are not intended for children under 13. We do not knowingly collect information from minors. If we become aware of such data, we will delete it promptly.

We retain personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. You may request deletion at any time.

We are committed to customer satisfaction. If you have a complaint about service, billing, or any interaction with our team:

• Please contact us directly via phone or website.
• We aim to resolve complaints within 3 business days of receiving them.
• If further investigation is needed, we will keep you informed during the resolution process.

Your feedback is valued and helps us improve.

We may update this Privacy Policy from time to time. When we do, we'll revise the "Effective Date" and notify users on our website or via email if appropriate.

You have the right to access, correct, or delete your personal data. To exercise your rights, please contact us using the details below.